Dear Valued Customers, Partners, and Friends,
Minnesota Governor Tim Walz has issued Emergency Executive Order 20-20 directing Minnesotans to Stay at Home effective March 27. Despite the Order, we will continue our operations as an Essential Supplier and Exempt business throughout the duration of this order. Jordan Transformer is fully committed to providing the highest levels of service and product quality without disruption of our operations.
Operation Plan During Business Continuation
First and foremost, we have implemented social distancing and hygiene best practices to protect our employees from exposure. We will continue to monitor the ongoing development of the pandemic and follow federal, state, and local guidelines while implementing best practices to control the spread.
- Supply Chain: Our U.S. based factory, supply chain, and operations are fully functional. We are fortunate that our vertically integrated business model and strategic focus on a largely domestic supply chain has minimized disruptions thus far. We are continuously and proactively monitoring our network. This is subject to change as additional stay at home orders are enacted from other states.
- Daily Production, Office Support, and Shipping Functions are on regular schedules with special precautions for our onsite employees. Teams will operate in shifts, and all machines, tools and equipment, and contact surfaces are continuously sterilized as required. Employees will continue to wear protective covering while minimizing the sharing of tools, machines, and other equipment.
- Customer Service, Engineering, and Technical Support: If you have critical needs, questions, or concerns, please email us at email@example.com, or visit https://www.jordantransformer.com. Administrative staff will work remotely, ensuring coverage for quote requests, order processing, application and sizing, and accounting. The fastest method to obtain technical information is through our online support tools.
- Customer Visits: During this time, we are restricting customer visits to our facility. We are working with our customers on an case-by-case basis to find solutions that meet their needs for witnessing milestones.
As of this communication, there are no known supply chain issues. We will notify you as quickly as possible should the current situation change.
On behalf of our entire team, we wish you good health and safety. We are here and ready to support you and your business.
Your Support Team at Jordan Transformer in Jordan, Minnesota